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How Insurtech Helps Build Customer Trust in an Age of Uncertainty

September 26, 2018

The insurance industry was built on mutual trust. Insurance companies trusted their insureds to give truthful accounts of losses and the events that caused them, and insureds in turn trusted their insurance company to pay what was owed under the terms of the insurance contract.

The ability to gather and parse massive amounts of data, however, has changed the way insurance companies and their customers regard the trust relationship, Wilds Ross  <> at KPMG says. Available data can now help insurance companies create personalized coverage for each customer, but it can also raise doubts in customers’ minds as to how that information is protected and used.

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Is Your P&C Insurance Marketing Team Ready for Voice Search?

September 19, 2018

Who do property and casualty insurance customers turn to when they need help?

In the past, answers have included insurance agents, customer helplines and company websites. Today, however, customers are increasingly likely to consult Alexa, Siri or Cortana.

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Will Technology Kill the Auto Insurance Industry?

September 12, 2018

The auto insurance industry has been experimenting with technology and tools that are completely changing the way we think about cars.

Self-driving vehicles, ride-sharing and vehicles that include their own insurance in the sticker price are all recent innovations — innovations whose long-term effects are not yet known.

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Digital Distribution: A Guide for P&C Professionals Who Don’t Know Where to Start

September 05, 2018

Property and casualty insurers aren’t shying away from digital distribution. “[F]our out of five insurers either have, or are planning to set up, wholly digital sales processes in which humans are involved only when customers need advice,” Accenture global insurance industry senior managing director John Cusano  <> reports.

But taking digital distribution from concept to reality still poses major challenges for many P&C insurers.

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Build Stability: How to Use Digital Tools for Better Customer Retention

August 29, 2018

Customer loyalty and retention are essential for stability in a rapidly changing world — and the world for property and casualty insurers is undergoing bigger changes than most.

Steadily decreasing auto insurance numbers, pitted against rising property insurance claims from extreme weather events, are leading to a state of uncertainty in which the bulwark of customer loyalty matters more than ever.

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Drone-Based Damage Assessment: Is the Technology Worth the Investment?

August 22, 2018

Drones with onboard cameras have captivated national attention both as toys and as a potential privacy or security risk.

Property and casualty insurance companies, however, have found another use for the devices: as a means to assess damage while limiting the risk to humans who might otherwise be forced to enter dangerous areas.

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Marshalling Your Digital Resources for Direct-to-Consumer Sales

August 15, 2018

As direct-to-consumer sales proliferate in the digital age, insurance companies face both a challenge and an opportunity.

The challenge is to stay relevant. The opportunity is that P&C carriers can utilize new channels to make sales. As marketer Amanda Walgrove  <> points out, digital channels represent an opportunity for insurance carriers to impact an industry that needs creativity to reach customers.

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P&C Insurance is Changing: Here's How You Can Keep Up

August 08, 2018

P&C insurance is an old and stable line of business. As long as people own items, and as long as there are risks involved with that ownership, there will be a need for some kind of insurance.

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The Smart Home Trends Impacting Homeowner’s Insurance

August 01, 2018

Smart home technol

Four years ago, a white paper by the Consumer Electronics Association and Parks Associates found that, at the time, nearly 66 percent of Internet users were unaware that smart home devices, services and providers were an option for them. Only 10 percent rated themselves “very familiar” with smart home options, and only eight percent said they knew where to buy the devices or services.ogy is on the rise.

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How to Create a Seamless Customer Experience With Your Online Portal

July 25, 2018

Reputation has become the No. 1 driver of auto insurance purchases, according to the 2018 J.D. Power U.S. Insurance Shopping Study, and many P&C insurers are staking that reputation on their online presence.

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