Move over, automobiles: There’s a new ride-share in town. Bicycle, e-bike and scooter sharing services got their start in...
How to Understand and Evaluate Risk in the Sharing Economy
by Tom Hammond on April 17, 2019
Sharing economy platforms have transformed the way people communicate, interact and share resources. Still, many people...
Educating Insurance Customers in the Sharing Economy
by Tom Hammond on April 10, 2019
When Uber and Airbnb first emerged on the world stage, they offered a new idea that would redefine private ownership....
DigIn 2019: Conference Events You Can’t Miss
by Tom Hammond on April 3, 2019
Technology moves quickly. Last year’s science fiction is often this year’s standard operating procedure. Insurers who...
How Rising Homeownership Costs Impact Insurers’ Bottom Lines
by Tom Hammond on March 27, 2019
As families struggle to cope with rising homeownership and rental costs, insurance companies are feeling the squeeze, too.
Addressing Data Concerns When Merging Two Insurance Companies
by Tom Hammond on March 20, 2019
During the first three quarters of 2018, 463 insurance agency mergers and acquisitions were announced. But since not all...
CLV Data: How to Identify, Attract and Retain High-Value Customers
by Tom Hammond on March 13, 2019
P&C insurers face many challenges regarding customer retention and relationship-building. For one, the number of...
How Chatbots Make Insurance Customer Service a 24/7 Operation
by Tom Hammond on March 6, 2019
As an industry, the insurance world remains a leader in advancing artificial intelligence.
In 2017, insurance companies...
To Win the Retention Game, Focus on the Value of Good Customer Service
by Tom Hammond on February 27, 2019
In an insurance industry battling rising costs and losses, the struggle to attract and maintain customers is real.
...
Why P&C Insurance Needs More Personalized Customer Messaging
by Tom Hammond on February 20, 2019
Property and casualty insurers are struggling with increasing claims and at the same time customers are dropping their...