Nimble, flexible, agile. They’re all demands placed on every company today, and their pervasive pressure has turned them into corporate buzzwords. Yet many property and casualty insurers are left to wonder: What does increased agility look like, and how does it improve our bottom line?
The insurance industry was built on mutual trust. Insurance companies trusted their insureds to give truthful accounts of losses and the events that caused them, and insureds in turn trusted their insurance company to pay what was owed under the terms of the insurance contract.
The ability to gather and parse massive amounts of data, however, has changed the way insurance companies and their customers regard the trust relationship, at KPMG says. Available data can now help insurance companies create personalized coverage for each customer, but it can also raise doubts in customers’ minds as to how that information is protected and used.
Who do property and casualty insurance customers turn to when they need help?
In the past, answers have included insurance agents, customer helplines and company websites. Today, however, customers are increasingly likely to consult Alexa, Siri or Cortana.
The auto insurance industry has been experimenting with technology and tools that are completely changing the way we think about cars.
Self-driving vehicles, ride-sharing and vehicles that include their own insurance in the sticker price are all recent innovations — innovations whose long-term effects are not yet known.
Property and casualty insurers aren’t shying away from digital distribution. “[F]our out of five insurers either have, or are planning to set up, wholly digital sales processes in which humans are involved only when customers need advice,” Accenture global insurance industry senior managing director reports.
But taking digital distribution from concept to reality still poses major challenges for many P&C insurers.
Customer loyalty and retention are essential for stability in a rapidly changing world — and the world for property and casualty insurers is undergoing bigger changes than most.
Steadily decreasing auto insurance numbers, pitted against rising property insurance claims from extreme weather events, are leading to a state of uncertainty in which the bulwark of customer loyalty matters more than ever.
Drones with onboard cameras have captivated national attention both as toys and as a potential privacy or security risk.
Property and casualty insurance companies, however, have found another use for the devices: as a means to assess damage while limiting the risk to humans who might otherwise be forced to enter dangerous areas.
As direct-to-consumer sales proliferate in the digital age, insurance companies face both a challenge and an opportunity.
The challenge is to stay relevant. The opportunity is that P&C carriers can utilize new channels to make sales. As marketer points out, digital channels represent an opportunity for insurance carriers to impact an industry that needs creativity to reach customers.
P&C insurance is an old and stable line of business. As long as people own items, and as long as there are risks involved with that ownership, there will be a need for some kind of insurance.
Smart home technol
Four years ago, a white paper by the found that, at the time, nearly 66 percent of Internet users were unaware that smart home devices, services and providers were an option for them. Only 10 percent rated themselves “very familiar” with smart home options, and only eight percent said they knew where to buy the devices or services.ogy is on the rise.