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Despite Mishaps and Property Damage, Valentine’s Day Endures

February 14, 2018

When most people think of Valentine’s Day, they picture candlelight, soft music and maybe a glass of wine.

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Why 2018 Will Be the “Year of Digital” in P&C Insurance

February 07, 2018

Evolving trends have finally combined to make 2018 the year of digital transformation in the P&C insurance industry.

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Insurers Optimistic about Addressing Industry Trends in the Face of Tax Cuts and Jobs Act

January 31, 2018

President Trump’s much publicized Tax Cuts and Jobs Act (TCJA) was passed in December of 2017. Some companies reacted quickly to the reduction in the corporate tax rate, including The Hartford and Travelers, who announced plans to offer bonuses to employees netting less than $75,000 annually.

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Digital Metamorphosis Requires Expertise in Change Management

January 24, 2018

According to George Westerman with the MIT Sloan Initiative on the Digital Economy, “When digital transformation is done right, it’s like a caterpillar turning into a butterfly, but when done wrong, all you have is a really fast caterpillar.”

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Powering up the Online Storefront to Drive Customer Acquisition

January 17, 2018

In response to changing consumer expectations and preferences, Rick Huckstep, insurance industry influencer and chairman at The Digital Insurer, sees insurers evolving from the traditional linear distribution approach  <>, where risk and premium move from brokers and agents to carriers and then reinsurers.[i] Huckstep envisions an emerging new industry order built around the customer, where trusted insurers own relationships and automation makes it easier to do business.[ii]

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Making the Online Storefront as Personal as a Handshake

January 10, 2018

In 1994, Amazon burst onto the scene as an online book and music mogul, only to ascend to meteoric heights selling everything from media to groceries through web-based channels. The Amazon influence on consumers has reshaped purchasing expectations and created an entirely new way of buying the things that people need and want.

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Three Keys to Selecting the Right Digital Platform Partner

January 03, 2018

CX consulting firm Walker predicts that by the year 2020, customer experience will overtake price and product as a key brand differentiator.[i] To remain competitive in the consumer-driven era, EY advises insurers to provide an omni-channel environment where consumers can move seamlessly between channels.[ii]

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How Digital Will Change the Property and Casualty Insurance Industry in 2018

December 27, 2017

Based on the concerns of industry executives reported in the latter half of 2017, the property and casualty insurance industry should see a renewed vigor in 2018 when it comes to the industry’s need for digitally-enabled direct-to-consumer distribution.

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P&C Insurance: Back-End Systems Unite!

December 20, 2017

Property and casualty insurers understand that technology is continuously reshaping consumer expectations and exerting pressure to change the way they do business. In our research, 73% of insurers are seeing demand for digital distribution, but delivering online buying is only the tip of the iceberg when it comes to meeting consumer experience standards.

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Putting the Customer First at the 3rd Annual Insurance Nexus Customer Engagement Summit

December 13, 2017

Customer satisfaction remains a high priority for insurance executives as fast-moving InsurTech disruptors enter the industry with an innate customer focus, and innovators appear on the scene to support insurers with novel new tools to engage target audiences. PwC’s InsurTech study found that 94% of insurance executives are prioritizing the customer in their strategies,[i] a fact that did not go unnoticed at Insurance Nexus’ 3rd Annual Customer Engagement Summit held in Chicago the last week of November.

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