Technology has changed the way we work, think, communicate and do business. Customer expectations have shifted...
Tom Hammond
Recent Posts
Cybercrime costs businesses and individuals $600 billion per year, according to...
Lowering Customer Acquisition Costs in the Insurance Industry
by Tom Hammond on June 19, 2019
Customer acquisition costs are a familiar problem throughout the business world. On average, businesses spend five times...
Insuring the Internet: Assessing Opportunities in Cloud Storage
by Tom Hammond on June 12, 2019
As internet access becomes a necessity, so has the need for universally available information. Cloud computing meets this...
Is a Recession Coming? How Insurers Can Prepare for a Downturn
by Tom Hammond on June 5, 2019
After the 2009 global economic crisis, the US economy has risen to strength once again. Yet certain economic indicators —...
How Google’s Investment in Insurance Will Affect the Industry
by Tom Hammond on May 22, 2019
Google and other tech giants like Amazon are household names. Backed by ever-growing capabilities in data and its...
Customer loyalty is waning in property and casualty insurance at a time when insurers most need to retain a reliable...
Data breaches made headlines around the world in 2018. Companies like T-Mobile, Quora, Google, Orbitz and Facebook were...
A vision of the typical American family a few decades ago consisted of two parents, 2.3 children, a dog, and a home with...