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5 Obstacles to Automating Internal Operations

March 21, 2018

Insurers move cautiously when embracing automation and other tech tools, and for good reason. As technology changes the insurance industry, challenges arise that appear in few other verticals.

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Focus on Customers: The Anatomy of a Best In Class Digital Experience

March 14, 2018

An excellent customer experience isn’t just a quality experience. It’s also a quantifiable one.

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How an Omni-Channel Presence Supports the Goal of Customer Ownership

March 07, 2018

A customer purchasing auto insurance lives somewhere, in a house or an apartment that needs homeowners’ or renters’ insurance. A customer seeking homeowners’ or renters’ insurance might have a vehicle or two parked out front. And how many of these individuals also run their own business ventures?

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Fitting People into the Digital Transformation Landscape

February 28, 2018

Preferring simple and fast transactions, consumer preferences for purchasing products and services, including property and casualty insurance, are shifting to online buying.

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Racing Toward Digital Leadership in 2018

February 21, 2018

Currently, 73% of consumers want online purchasing, but in the U.S., a single insurer is racking up 70% of online direct-to-consumer profits.[i]

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Despite Mishaps and Property Damage, Valentine’s Day Endures

February 14, 2018

When most people think of Valentine’s Day, they picture candlelight, soft music and maybe a glass of wine.

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Why 2018 Will Be the “Year of Digital” in P&C Insurance

February 07, 2018

Evolving trends have finally combined to make 2018 the year of digital transformation in the P&C insurance industry.

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Insurers Optimistic about Addressing Industry Trends in the Face of Tax Cuts and Jobs Act

January 31, 2018

President Trump’s much publicized Tax Cuts and Jobs Act (TCJA) was passed in December of 2017. Some companies reacted quickly to the reduction in the corporate tax rate, including The Hartford and Travelers, who announced plans to offer bonuses to employees netting less than $75,000 annually.

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Digital Metamorphosis Requires Expertise in Change Management

January 24, 2018

According to George Westerman with the MIT Sloan Initiative on the Digital Economy, “When digital transformation is done right, it’s like a caterpillar turning into a butterfly, but when done wrong, all you have is a really fast caterpillar.”

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Powering up the Online Storefront to Drive Customer Acquisition

January 17, 2018

In response to changing consumer expectations and preferences, Rick Huckstep, insurance industry influencer and chairman at The Digital Insurer, sees insurers evolving from the traditional linear distribution approach  <>, where risk and premium move from brokers and agents to carriers and then reinsurers.[i] Huckstep envisions an emerging new industry order built around the customer, where trusted insurers own relationships and automation makes it easier to do business.[ii]

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