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Powering up the Online Storefront to Drive Customer Acquisition

January 17, 2018

In response to changing consumer expectations and preferences, Rick Huckstep, insurance industry influencer and chairman at The Digital Insurer, sees insurers evolving from the traditional linear distribution approach  <http://insurancethoughtleadership.com/distribution-about-to-get-personal/>, where risk and premium move from brokers and agents to carriers and then reinsurers.[i] Huckstep envisions an emerging new industry order built around the customer, where trusted insurers own relationships and automation makes it easier to do business.[ii]

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Making the Online Storefront as Personal as a Handshake

January 10, 2018

In 1994, Amazon burst onto the scene as an online book and music mogul, only to ascend to meteoric heights selling everything from media to groceries through web-based channels. The Amazon influence on consumers has reshaped purchasing expectations and created an entirely new way of buying the things that people need and want.

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Three Keys to Selecting the Right Digital Platform Partner

January 03, 2018

CX consulting firm Walker predicts that by the year 2020, customer experience will overtake price and product as a key brand differentiator.[i] To remain competitive in the consumer-driven era, EY advises insurers to provide an omni-channel environment where consumers can move seamlessly between channels.[ii]

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How Digital Will Change the Property and Casualty Insurance Industry in 2018

December 27, 2017

Based on the concerns of industry executives reported in the latter half of 2017, the property and casualty insurance industry should see a renewed vigor in 2018 when it comes to the industry’s need for digitally-enabled direct-to-consumer distribution.

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P&C Insurance: Back-End Systems Unite!

December 20, 2017

Property and casualty insurers understand that technology is continuously reshaping consumer expectations and exerting pressure to change the way they do business. In our research, 73% of insurers are seeing demand for digital distribution, but delivering online buying is only the tip of the iceberg when it comes to meeting consumer experience standards.

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Putting the Customer First at the 3rd Annual Insurance Nexus Customer Engagement Summit

December 13, 2017

Customer satisfaction remains a high priority for insurance executives as fast-moving InsurTech disruptors enter the industry with an innate customer focus, and innovators appear on the scene to support insurers with novel new tools to engage target audiences. PwC’s InsurTech study found that 94% of insurance executives are prioritizing the customer in their strategies,[i] a fact that did not go unnoticed at Insurance Nexus’ 3rd Annual Customer Engagement Summit held in Chicago the last week of November.

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Multi-Channel Product Distribution vs. Omni-Channel: It’s All About the Consumer Experience

December 06, 2017

In a recent interview with McKinsey  <https://www.mckinsey.com/industries/financial-services/our-insights/think-omnichannel-not-multichannel>, Eric Gewirtzman, CEO, BOLT, spoke to P&C insurers about successful customer engagement in a world where consumer shopping preferences are undergoing a fundamental change.

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Property Insurance Report National Conference 2017, a Glimpse into the Future

November 29, 2017

From risk assessment to distribution, underwriting and claims, there was a common thread running through this year’s Property Insurance Report National Conference (PIRNC 2017) held in mid-November in Rancho Mirage, CA: the influence of technology on property insurance. Hosted by Risk Information, Inc <https://riskinformation.com/about>., the yearly conference brings together industry participants to offer strategic advice and discuss what insurers can expect over the coming year.

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Why P&C Insurers and Their Customers Should Be Thankful for the Bounty of InsurTech

November 21, 2017

As Thanksgiving approaches, insurers have some things to be grateful for, certainly more than the retail sector where over 6,500 store closings were announced this year.[i] According to Marcelo Ballve of CB Insights, this is what happens to an industry that fails to adapt.[ii]

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Digital Channels of Engagement. Check. Next Product Diversity.

November 15, 2017

As the sharing economy continues to evolve and the autonomous revolution emerges, consumers’ insurance needs are changing, requiring new types of coverage to ensure adequate protection against new risks.

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