Mark Breading, partner with industry analyst Strategy Meets Action (SMA), discusses his firm's research and recommendations on achieving the Ultimate 360⁰ Insurance Experience for staff and customers. Mark further explains the importance of a complete, real-time customer view and a unified sales, marketing and core processing platform for smarter, more meaningful customer interactions.
For more detailed information, you may download SMA's Report by visiting info.eisgroup.com/sma-ultimate-360-request-form